We recommend that you read this Cookie page in full to ensure you are fully informed. However, if you only want to access a particular section of this Cookie page, then you can click on the relevant link below to jump to that section.

  • What are cookies
  • Our cookies
  • Third party cookies
  • Flash cookies (or Local Shared Objects)
  • Targeted Advertising
  • Where can i get further information?
  • Managing cookies

1. What are Cookies?

When you visit a web page, your computer stores a tiny text file – this is a cookie. If you’re ordering goods from pets@home.com you need to have your cookies enabled so that we can remember what you have in your basket.

Using cookies is helpful for a number of other reasons. The encrypted information we store from them can help us fix errors on the site, or steer you towards particular items you might find useful. Remember, cookies can’t harm your computer, and we will never store sensitive data such as credit card details. Some of our trusted suppliers and partners also set cookies during your visit and use this information to show you other products and services that might be of interest. Full details of third party cookies can be found in the section below.

We’re constantly reviewing our cookie policy, both to meet the latest regulations and to improve your browsing experience. Your privacy is important to us, which is why we will always be honest and transparent about our cookie policies.

2. Our Cookies

We only ever use cookies to allow the site to work for you, and to improve your user experience. Here is a list of the main cookies that we use.

Necessary Cookies

Name Purpose Expiry


Set when the user accepts/declines the cookie policy.

3 months


These cookies are essential for the site, but are only seen by site administrators whilst accessing the website content management system (CMS). They are used in maintaining the session state of the logged in user.






ASP.Net_SessionId is a cookie used to identify the users' session on the server. The session used to store data in between off HTTP requests on server.


Performance / Google Analytics cookies

Name Purpose Expiry


This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

1 year


This cookie’s functionality is to store and count page views.

1 year


Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

3. Third party cookies

Here is a list of the performance cookies that we use.

Cookie Name Purpose Expiry Date
1P_JAR Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates. 1 month


The cookie is used to provide ad delivery or retargeting, store user preferences.

6 months


Set by Google. These cookies are intended for storing users’ settings in the search engine, for advertising and for analysing the use of the search engine recorded by Google for its purposes

1 year







Builds a profile of website visitor interests to show relevant and personalized ads through retargeting

2 years






This is a cookie used by Vimeo to store the user's usage history.

2 years


This cookie saves your settings before you play an embedded Vimeo video. This means that the next time you watch a Vimeo video, you will get your preferred settings back.

1 year


This cookie is created by CloudFlare, but used with Vimeo service. It is used to read and filter requests from bots.

30 minutes

Your consent to the use of cookies applies to https://petsathomeplc.com

You can view and change your cookie settings at any time.

4. Flash cookies (or Local Shared Objects)

At petsathome.com use Adobe Flash Player to display the slideshow on our homepage and the any videos we have on product pages on Pets at Home TV. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see *Adobe Flashplayer Security Settings* (opens in a new window). It’s worth bearing in mind that if you disable Flash cookies for petsathome.com you won’t be able to access the videos on our site, and the homepage may not look the way that we intended. http://www.adobe.com/security/flashplayer/

5. Targeted Advertising

Third parties may serve cookies on your computer or mobile device to serve advertising through our site. These companies may use information about your visits to this site and other sites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

6. Where can i get further information?

If you would like to understand more about cookies, you can find out more information here


7. Managing cookies

Although you can browse our site freely without cookies enabled on your computer, you’ll be unable to buy any items. If your cookies are deactivated and you wish to enable them, read on. There are slightly different routines for PCs and Macs, so we’ve compiled this handy guide.

PC users

Firstly, if you’re not sure which web browser you’re using, just click ‘Help’ at the top of the browser window and choose the ‘About’ option.

Google Chrome

  1. Click 'Tools' at the top of your browser window. Choose ‘Options’
  2. Click 'Under the Hood'. Select the 'Privacy' section. Click 'Content settings'
  3. Choose 'Allow local data to be set'

Microsoft Internet Explorer

  1. Click on 'Tools' (or the cog icon) at the top of your browser window. Select 'Internet options'. Choose the 'Privacy' tab
  2. Make sure your privacy level is set to ‘Medium’ or lower – any higher and cookies will be blocked

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window.
  2. Select ‘Options’
  3. Click the ‘Privacy’ icon
  4. Select ‘Cookies’. Choose 'Allow sites to set cookies'


Click on the Cog icon at the top of your browser window. Choose the 'Preferences' option
Select 'Security'. Tick the box 'Block third-party and advertising cookies'. Press ‘Save’

Mac users

Firstly, if you’re not sure which web browser you’re using, click on the Apple menu with the browser window open and choose the ‘About’ option.

Microsoft Internet Explorer on OSX

  1. Click on 'Explorer' at the top of your browser window.
  2. Choose 'Preferences'
  3. Scroll down. Find 'Cookies' under ‘Receiving Files’ and choose the 'Never Ask' option

Safari on OSX

  1. Click on 'Safari' at the top of your browser window
  2. Choose the 'Preferences' option
  3. Select 'Security', then 'Accept cookies'
  4. Choose 'Only from site you navigate to'

For other browser types

Please refer to your instruction booklet or search online help files

Third-party cookies

Some embedded content might include cookies from external websites. Because these are beyond our control, we recommend you visit these third party sites to confirm their cookie policies.

Need to know more?

For more information about cookies please visit aboutcookies.org

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.