Bringing together the very best in pet care.
We provide the best products, services and advice to guide pet owners through their pet journey.
Financial highlights
FY25 has been an important year for the business. The optimisation of our distribution network and our digital platform, have been delivered against the backdrop of subdued and volatile consumer demand.
Ian Burke Chair
The past two years have seen a profound transformation at Pets at Home, from a business with a strong presence in pet retail and vets, to a truly integrated pet care platform.
Lyssa McGowan Chief Executive Officer
We have shown great discipline to deliver resilient profits and improved free cash generation alongside delivery of two critical pillars of our strategy.
Mike Iddon Chief Financial Officer
Business model & strategy
Our business model underpins our clear and consistent strategic vision, which focusses on future growth and is guided and inspired by our powerful purpose - to create a better world for pets and the people who love them.
A unified blend of products, services and advice
Delivering economies of scope.
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Seamlessly connected
Driving economies of scale and higher productivity.
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An unrivalled experience
Fuelling consumer and revenue growth.
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Strategic performance
A clear and compelling investment case
As we look forward, we have refined our medium-term framework reflecting the shape of growth and profits we expect to deliver over the medium term.
Winning market share through vets and omnichannel growth
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Driving efficiency and operating leverage
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Delivering cash profit growth on normalised capex
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A clear and consistent capital allocation policy
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Leadership and purpose
Our governance framework ensures effective oversight, accountability, and transparency, with the Board and its Committees playing a central role in setting the tone from the top, managing risk, and overseeing performance.
Read more in our Governance Report
Our sustainability strategy
Read more about how we are creating a better world for pets and the people who love them in our sustainability report.
